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How to manually adjust Customer’s Loyalty Points


Add or remove points manually from any member of the store. If you would like to adjust a specific customer’s points balance, then follow this setup guide.


Step 1. Login to AiTrillion.

Step 2. Under Loyalty Rewards go to Members >> All Members / Engaged Members

Loyalty Members


Step 3. Search for the customer to whom you want to add points & Go to the customer detail page by clicking on the icon (highlighted in the screenshot)


Step 4. Now, click on the Give Points / Remove Points button at the top-left corner of the screen as you so desire.

Edit loyalty points

Step 5. A popup will appear asking for the points and reasons. Enter the number of points you want to Add/Remove and input the reason behind this.

Need Help?

Hope you find the guide helpful! If you have any feedback then please feel free to share in the comments below.

Also, check our features page to know more about our marketing automation app- AiTrillion.

However, if you have any doubts or queries then reach us here. If you are interested in our app and want to check it by yourself then request for a demo.

Thanks for paying attention!!