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How to activate or deactivate Customers

Inactive customers are those whom you want to exclude from sending any future emails.

There are three ways through which you can mark customers as inactive in AiTrillion.

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Note: Inactive customers are not charged by AiTrillion, however, if they make a purchase they become active customers again.

  1. Using bulk CSV import.
  2. Using domain suppression settings.
  3. Manually mark a customer inactive.


1. Using bulk CSV import to mark customers inactive

Step 1. Login to AiTrillion

Step 2. Go to Email Marketing > Contacts > Import CSV

Step 2. In your customer CSV file add a new column named “Is inactive”. In this column, type YES for every customer that you want to mark as inactive.


Step 3. Now Save the CSV file and import it. How to Import?

While importing CSV, map the “Is Inactive” column with the “Customer Inactive” field.

Once the process completes, you can check the inactive or active customer lists on the customer list page by applying the customer inactive filter.


2. Using domain suppression

You can easily mark customers inactive based on their domain in the email such as (@domain.com).
e.g. if you don’t want to send emails to all customers from (amazon.com) or (ebay.com). You can suppress (amazon.com) or (ebay.com) domains.

Step 1. Login to AiTrillion.

Step 2. Go to Email Marketing > Contacts > Domain Suppression

Step 3. Enter the domain you wish to suppress such as (amazon.com) or (ebay.com) and click on Save.

Enable the “Send mail to accept marketing” setting to send emails to only those customers who accept marketing. Keep it disabled to send emails to all customers excluding inactive customers.


3.  Manually mark a customer as inactive.

Step 1. Login to AiTrillion.

Step 2. Go to Email Marketing > Contacts > All Contacts


Step 3. Click on a Contact you wish to mark inactive.



Step 3. Click on the Active button to toggle it to inactive.

Need Help?

Hope you find the guide helpful! If you have any feedback then please feel free to share it in the comments below.

Also, check our features page to know more about our marketing automation app- AiTrillion.

However, if you have any doubts or queries then reach us here. If you are interested in our app and want to check it by yourself then request a demo.

Thanks for paying attention!!



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