A question and answer (Q&A) section on a product page is a feature that allows customers to ask questions about the product and get answers from the store owner or other customers.
This can be a valuable resource for customers who have specific questions or concerns about the product, and it can help them make more informed purchasing decisions.
The Q&A section on a product page is typically located near the bottom of the page, below the product description and any reviews that have been submitted for the product. It will typically include a form where customers can submit their own questions, as well as a list of previously asked questions and answers.
Customers can ask any type of question about the product in the Q&A section, such as questions about its features, specifications, or compatibility with other products. The store owner or other customers can then provide answers to these questions, either by responding directly in the Q&A section or by contacting the customer privately.
The Q&A section on a product page can be a valuable resource for both customers and store owners. It can help customers get the information they need to make informed purchasing decisions, and it can help store owners provide better customer service and build trust with their customers.
Follow the instruction below to set up the Q&A posting feature on your site.
Step 1. Login to AiTrillion.
Step 2. Go to Product Reviews > Question/Answer.
Step 3. Turn on the Question-Answer option as shown in the given screenshot. You can also select a person responsible for replying to all of the questions. Then click on the Save button to save the settings.
Step 4. Once this feature is enabled, under the product at your store, you will find an option to Ask a question and Write a review. Your customers can click on ask a question ask and the person designated to reply will be able to reply as well.
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